Overdue Receivables Escalation: Process Flow and Controls
A swimlane process map for collecting overdue customer balances, with a tiered follow-up ladder, write-off approval and control points.
Process Flows · editable PowerPoint · 6 slides · ₹99 / $0.99 · lifetime access, up to 5 downloads
Map how overdue customer balances are followed up, from the monthly ageing report to credit hold, referral and write-off. The pack shows who does what in a swimlane view, how the response grows with the age of the debt, the month-end review, the built-in control points with the risk each one addresses, and the measures to track. Use it to document the process or as a reference when auditing receivables. Editable PowerPoint, 6 slides.
What's inside
- Overview: How the workflow fits together
- Swimlane view: End-to-end process map
- Tiered follow-up: Escalation ladder: the response grows with the age of the debt
- Review and write-off: Month-end close-out
- Control points: Built-in controls and measures
Topics: Accounting
Learn it on video
- How to Document a Walkthrough: Narratives and Process Flowcharts (9 min)
- What Is a Process Walkthrough? Finding Risks, Controls and Weaknesses (7 min)
Short internal audit videos · Free articles and guides · YouTube
Learn Internal Audit is run by SKYBOT Technology LLP. The founders, Amit Salla and Zehra Maccawala, are partners at ZMAS and Associates, a Chartered Accountancy firm specialising in internal audit.